Legal
Privacy Policy
Last updated 25 June 2026
Estimate Hero is an email-native estimating service for Australian electrical contractors. This policy explains what personal information we collect when you contact us, how we use it, who we share it with, and how you can access or delete it. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What we collect
When you book a call through our website, we ask for two things:
- Your work email address — so we can reach you about the call and follow up.
- Your mobile number — an Australian mobile, so we can confirm the booking and call you.
We only ask for what we need to schedule and run that conversation. We don't ask for, or want, more than that to get you booked in.
How we use it
We use the details you give us to schedule your call, to contact you about it, and to follow up afterwards. We don't sell your information, and we don't use it for unrelated marketing without your consent.
Who we share it with
We use cal.com to handle our bookings. When you submit the booking form, the details you entered are sent to cal.com to create and manage your appointment. Your information is handled under cal.com's own privacy policy. We don't share your details with any other third party except where we're required to by law.
Where it's stored
Your booking details are held by us and by our scheduling provider, cal.com. Because cal.com operates services that may store or process data outside Australia, your information may be handled overseas when a call is booked. We take reasonable steps to keep your information secure and to limit access to those who need it.
Accessing or deleting your details
You can ask us to access, correct, or delete the personal information we hold about you at any time. Email agent@estimatehero.ai and we'll action your request and confirm once it's done. If you'd like the details you submitted to our scheduling provider removed as well, let us know and we'll arrange it.
Contact us
If you have a question or concern about how we handle your privacy, reach us at agent@estimatehero.ai. If we can't resolve it with you, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date at the top of this page.